Frequently Asked Questions
How do I claim and view my AHA ecard?
How to Claim and View your AHA eCardNote: your Training Center must have issued an eCard (not a printed course completion card) in order to claim a card online.
Claim your eCard via Email:
Claim your eCard via Email:
- You will receive an email from eCards@heart.org with a link inviting you to claim your eCard online. Please make sure to check your spam or junk folder. This link will direct you to the Student Profile webpage; please confirm that all information on that page (First Name, Last Name, Email, Phone Number (if entered for claiming by SMS), eCard Code, AHA Instructor Name, and Training Center information) is correct. If it is not, contact your Training Center.
- Set up your security question and answer. Accept the terms of the site and click “Submit.”
- Complete the survey on the course you just completed. Your answers to these questions will help improve the quality of future AHA training.
- After you complete the survey, your eCard will display. You can save or print your eCard.
- Once your eCard has been claimed, you will receive an email notification; please save this confirmation email for your records.
- Claiming your eCard is the only way you can show proof of course completion to your employer. If you need to email your eCard, please see step 5 under “How to View your Claimed eCard” (link to this answer when building the page).
- Visit the eCards Search page. On the “Student” tab, enter your First Name, Last Name, and Email (ensure this is the email address that was used to sign up for the course) OR enter your eCard Code at the bottom of the page (ask your Training Center for this code). Click “Search.”
- If all the information was entered correctly, you will be brought to a page that shows “My eCards.” Look for your eCard that is “Unclaimed” and follow the steps through the site to claim your card, including setting up a security question and answer. If your eCard cannot be found, contact your Training Center to verify your information.
- During or after class, (if your Instructor or Training Center has entered your mobile phone number into the eCard system) opt-in to claim/view your eCard by texting “eCard” to the number 51736.
- If the message is sent correctly per the guidance of your Instructor, you will receive instructions via text message on how to claim your eCard.
- If a you attempt to opt-in and your number is not in the system, you will receive a message that your phone number was not found.
- Visit the eCards Search page. On the “Student” tab, enter your First Name, Last Name, and Email (ensure this is the email address that was used to sign up for the course) OR enter your eCard Code at the bottom of the page. Click “Search.”
- Answer your security question.
- If all the information entered is correct, you will be brought to a page that shows “My eCards.” If your eCard cannot be found, contact your Training Center to verify your information.
- To download an eCard, select the size you would like (Full or Wallet) where it says, “View eCard.
- To email an eCard, select “Email Cards,” enter the email address, and click “Email.”
- Visit the eCards Search page. On the “Employer” tab, enter the eCard Code (up to 20), and click “Verify.”
- The next page will show the eCard Status of the inputted code(s).
Are the courses American Heart Association?
All of our Healthcare Provider and First Responder courses are certified by the American Heart Association. These courses include: Basic Life Support (BLS is resuscitation for the Healthcare Provider), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). All lay person CPR/AED and First Aid classes are certified by the American Safety and Health Institute and are valid for 2 years.
Do I need BLS or CPR/AED?
The AHA’s BLS Course is designed for healthcare professionals and other personnel who need to know how to perform CPR and other basic cardiovascular life support skills in a wide variety of in-facility and prehospital settings. The AHA’s BLS course trains participants to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations and provide early use of an AED. This course reflects science and education from the American Heart Association Guidelines Update for CPR and Emergency Cardiovascular Care (ECC).
The CPR/AED course certified by ASHI is designed for anyone with limited or no medical training who needs a course completion card in CPR and AED use to meet job, regulatory, or other requirements. This course trains participants to give CPR, and use an automated external defibrillator (AED) in a safe, timely, and effective manner.
The CPR/AED course certified by ASHI is designed for anyone with limited or no medical training who needs a course completion card in CPR and AED use to meet job, regulatory, or other requirements. This course trains participants to give CPR, and use an automated external defibrillator (AED) in a safe, timely, and effective manner.
I'm registered but cannot attend, what do I do?
Life happens and sometimes cancellation or rescheduling is necessary. We always will try our best to work with you. Our instructors are scheduled based on the number of people in the class and often our classes are full with people turned away. Short notice creates an empty seat and thus prevents someone else from getting certified.
If you find you have no other alternative but to cancel or reschedule please call us as soon as possible at 1-888-868-9138 and press option 1. You can use the number 24 hours a day and we will get the message.
Also, please note that if you sign up for online courses the cost of the course has already been purchased and is not reusable and therefore we can not refund for those. However, as mentioned above we will try to accommodate skills check scheduling changes.
Below we have outlined our refund & rescheduling costs (all classes & skill practices except online courses):
If you find you have no other alternative but to cancel or reschedule please call us as soon as possible at 1-888-868-9138 and press option 1. You can use the number 24 hours a day and we will get the message.
Also, please note that if you sign up for online courses the cost of the course has already been purchased and is not reusable and therefore we can not refund for those. However, as mentioned above we will try to accommodate skills check scheduling changes.
Below we have outlined our refund & rescheduling costs (all classes & skill practices except online courses):
- More than 2 week notice – 100% refund
- 8-14 days–50% refund (100% if we are able to fill the seat)
- One week or less – no refund (100% if we are able to fill the seat)
- Rescheduling costs – flat $25.00 (required 36 hour notice)
- ***No shows are not refunded regardless of reason***
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